Name | Added On | Difficulty | Time Required | Description |
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Logging in and navigating the application | 06/29/13 |
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15 mins | Quick tutorial for those completely unfamiliar with the application. In this tutorial you will learn how to log in the application and navigate the user interface. |
Locating chargeback cases | 08/23/13 |
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15 mins | In this easy tutorial you will learn how to execute search on chargeback cases. |
Handling chargeback cases | 08/27/13 |
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15 mins | In this tutorial you will learn how to handle chargeback cases. |
Entering chargebacks manually | 06/19/14 |
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15 mins | In this tutorial we are going to learn how to create chargebacks manually. |
Using skip tracing | 08/26/14 |
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15 mins | This tutorial will teach you how to tweak general skip tracing settings at the individual customer's account level. |
Creating a customer | 08/29/14 |
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30 mins | You will learn how to create a customer. |
Creating a new payment for a customer | 09/18/14 |
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15 mins | This tutorial will teach you how to create a new payment.
Make sure that you have learned how to create a customer using Creating a customer tutorial. |
Ordering a terminal | 09/01/15 |
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30 mins | This tutorial will teach you how to order a terminal. |
Downloading a pre-generated report | 10/13/15 |
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30 mins | In this tutorial you will learn how to generate and download a report. |
Navigating Reporting perspective | 01/07/16 |
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30 mins | In this easy tutorial you will learn how to navigate Reporting Perspective as well as generate and download the reports. |
Reviewing merchant statement | 01/12/16 |
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45 mins | This tutorial will teach you how to review a Merchant statement. |
Navigating Console perspective | 01/14/16 |
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30 mins | In this easy tutorial you will learn how to navigate Console Perspective. |
Creating a customer | 05/20/20 |
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30 mins | You will learn how to create a new customer. |
Adding a new bank account and payment card to a customer account in the console gateway | 05/20/20 |
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30 mins | You will learn how to add a new bank account and payment card to a customer account. |
Creating a billing plan | 05/20/20 |
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30 mins | You will learn how to create a billing plan. |
Creating a subscription | 05/20/20 |
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30 mins | You will learn how to create a subscription. |
Adding a payment on the invoice | 05/20/20 |
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30 mins | You will learn how to add an invoice and process it.
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Adding a credit | 05/20/20 |
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30 mins | You will learn how to add a credit. |
How to freeze a subscription | 05/20/20 |
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30 mins | You will learn how to cancel a subscription with effective date, then we are going to uncancel it and finally we are going to freeze it for month. |
Name | Added On | Difficulty | Time Required | Description |
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How to create a sale | 06/04/14 |
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15 mins | This tutorial will teach you how to create a new payment. |
How to create a new payment plan | 09/02/14 |
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15 mins | This tutorial will teach you how to create a new payment plan.
Make sure that you have learned how to create a customer using Creating a customer tutorial. |
How to freeze a customer's payment plan | 09/02/14 |
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15 mins | In this tutorial you will learn how to freeze a customer's payment plan. |
How to create a new billing cycle and deactivate it | 09/08/14 |
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15 mins | In this tutorial you will learn how to create a new billing cycle using Console perspective and deactivate it. |
How to locate a transaction | 09/17/14 |
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15 mins | This easy tutorial will give you knowledge about how to locate a transaction using a date range. |
How to issue a refund | 09/17/14 |
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15 mins | This tutorial will give you knowledge how to issue a refund to a customer in cases when either there is no original transaction that you should be refunded or you only want to do a partial refund. For full transaction refunding tutorial, use How to void/refund a transaction tutorial. |
How to change your password | 09/17/14 |
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15 mins | This easy-to-do tutorial will teach you how to change your password for logging in to the application. |
How to void/refund a transaction | 09/18/14 |
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15 mins | This easy tutorial will teach you how to issue void or refund for a transaction. If you want to issue a partial refund or there is no original transaction, use How to issue a refund tutorial. |
How to activate your account | 10/28/14 |
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15 mins | This easy how-to tutorial will describe the steps ypu need to follow for activating your account. |
How to upload a batch/billing file | 10/29/14 |
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15 mins | This tutorial will give you knowledge how to upload a billing file. |
How to access customer’s self-service portal | 11/11/14 |
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15 mins | This easy quick guide will teach you how to access customer’s self-service portal. |
How to create a new billing profile | 04/08/15 |
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15 mins | This easy tutorial will teach you how to add a new billing profile. |
How to add new billing | 04/08/15 |
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15 mins | This tutorial will teach you how to create a new billing. |
How to create an adjustment reason | 06/05/15 |
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15 mins | In this tutorial we will learn how to create an adjustment reason. |
How to review a status of an uploaded file | 10/02/15 |
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15 mins | In this tutorial you will learn how to locate batches and review statuses of batch files. |
How to locate a sub-batch for review | 11/25/15 |
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30 mins | In this tutorial you will learn how to locate a sub-batch for review and further approval. |
How to locate a validation file | 12/14/15 |
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15 mins | In this tutorial you will learn how to locate a validation file using user interface of the gateway. |
How to generate a merchant statement | 01/06/16 |
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15 mins | In this tutorial we are going to learn how to generate manually a merchant statement. |
How to reset your password | 08/19/16 |
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15 mins | This easy-to-do tutorial will teach you how to reset your password for both human user and service user. |
How to reverse a customer's invoice | 12/17/16 |
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15 mins | In this easy tutorial we will learn how to reverse a customer's invoice. |
How to verify terminal order status | 07/25/18 |
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15 mins | This tutorial will teach you how to verify a terminal order status. |